Residtronics company policies

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Company info


Residtronics.com is located in Raleigh, NC. Owned and operated by Residtronics Inc. Our toll free phone number is 877-5tronics, Fax: 919-788-8758, and email address is sales@residtronics.com. We are here to service our customers.

Condition of Goods

All products purchased from Residtronics are new from the manufacturers with full manufacturers warrantees. All products unless specified are in the manufactures original packaging, and have never been opened, unless by custom officials in exporting to other countries which is out of our control. If goods received has been previously opened, please contact us immediately and we will take care of the problem in a timely matter.

Special Orders - Custom Orders

On all special order products such as Vutec Art Art Screens, Kinetic panels and ceiling tiles, AudioTec, and Acoustics First panels and Ceiling tiles, AS Ceiling tiles, Shoppingetronics takes a 50% down payment on day of ordering and Sign-off of product, the balance including shipping will be charged to your account, (credit card etc.), 48 hours prior to shipping.

If after sign-off and commencement of production the client cancels the order, there will be a 20% restocking fee.                                                                                                        

Shipping


Most products over $75.00, or a combination of products over $75.00 sold at Residtronics.com ship for free (ground) to all points throughout the contiguous USA .All products sold outside the contiguous USA will be charged shipping costs. We will give the customer an approximated cost via email within 48 hours of ordering. Exact shipping charges will be deducted from there form of payment at shipping. Residtronics.com is not responsible for any duties or taxes.

Many of our products weigh over 100 pounds and can not be shipped via UPS. These high weight products are shipped by freight truck and include free curbside delivery (also called tailgate delivery). Once your item has shipped, your shipment tracking information will be emailed to you. In the case where an item ships via freight truck, the freight company will call you before delivery to set up an agreeable delivery date and time. In the case of freight truck delivery, the free shipping includes delivery to your home or office, but does not include "inside delivery". You may purchase "inside delivery" separately from the freight company or from us if you wish. To purchase it from us, give us a call at 1-877-5tronic. The charge is generally between $30 and $60.

Delivery schedule


Many products sold by Residtronics Inc. are custom built, and have to be signed off by the client before shipping. Delivery time can vary, and in many cases up to 3-4 weeks delivery. Most custom cable wire orders will be shipped within 5 business days. Items in stock will be shipped within 48 hours of order placement. Most items have free shipping, and are shipped via ground, You will receive an email with all delivery details and tracking numbers. It is a must you supply us wit a valid email address and phone number.


Warranties


All items on this web site are new and unused. All items carry full manufacturers' warranties. Residtronics Inc. has a 20-day exchange policy on defective items. The warranty period begins upon purchase of an item, except in the case of a "special order/custom" or "backorder." In those cases the warranty period begins upon delivery of the item. If an item comes to you damaged or defective, Residtronics Inc. will arrange pick up of the item for return and will send a replacement item once pick up of the original shipment has been confirmed. If an item becomes defective after 20 days, you will need to send the defective merchandise to the manufacturer or service location for replacement or repair.

It's easy to make returns when you shop Residtronics.com

Returns

You may return items purchased (custom products not applicable) from Residtronics Inc. within 14 days of delivery for a refund on the returned product, minus a restocking fee.

You will need to obtain a RMA (Return Merchandise Authorization) from Residtronics Inc  in order to return a product.

We'll pay the return shipping cost if the return is a result of our error, or if an item is being returned because it has been received damaged or defective.

Please note, however, that we are unable to exchange items.

We cannot accept returns of items in certain instances, including:
  • Any item that have been custom built and projectors unless received defective or broken in transport.
  • Any item that has not been issued an RMA (Return Merchandise Authorization) for by Residtronics Inc..
  • Any item that has been delivered back to Residtronics Inc. more than 25 days after the date you have originally received delivery.
  • Any item that has been altered or damaged (other than shipping damages).
  • Any item that is not in its original condition, or not in its original packaging, or is missing parts. 

Here's what you need to do to return a product

  • Click here to Complete the RMA Form.
  • You will receive a confirmation of your RMA request via e-mail, along with a RMA number and return shipping instructions. This process could take up to 5 business days.
  • Ship the returned item to Residtronics Inc. according to the shipping instructions on your RMA email form. You should probably insure the shipment for its value.
  • The RMA number must be referenced on the shipping label.
  • The RMA form that we have approved must be enclosed in the package.

Residtronics Inc. Return Policy

  • Merchandise that has been damaged or altered can not be returned.
  • You must obtain a RMA (Return Merchandise Authorization) from Residtronics Inc. in order to return a product. No merchandise will be accepted without a RMA number. Any returns that we receive that have not been given a RMA number will be refused.
  • You must ship returned product no more than 14 days after you originally received delivery.
  • Residtronics Inc must receive delivery of your return no more than 25 days after you originally received delivery.
  • A 20% restocking fee will be assessed on all returned products. Once returned product is received by Residtronics Inc., you will be refunded the price you paid for the returned item minus 20% restocking fee, plus shipping costs, even if your product was shipped (free shipping)
  • Refund can only be given towards approved returns (with a valid RMA number given to you by Residtronics Inc.) for product that arrives in its original new condition, in its original new condition, in its original packaging, and is not missing parts.
  • If returned product arrives back at Residtronics Inc. not in its original new condition, or not in its original packaging, or it is missing parts, a higher than 15% restocking fee may be assessed at Residtronics Inc. discretion.
  • If returned product arrives back at Residtronics Inc not in its original new condition, or not in its original packaging, or it is missing parts, the return may be rejected at Residtronics Inc. discretion.
  • Shipping charges are non refundable.
  • Refund processing may take up to 30 days to complete.

Defective merchandise

  • Please check your merchandise upon receipt to make sure it is ok.
  • If the merchandise you received is defective, please complete our RMA form  within 5 days of delivery to arrange for a replacement.  
  • Residtronics Inc.  will issue you a RMA (Return Merchandise Authorization).
  • You will be required to ship the defective product to Residtronics Inc. according to the shipping instructions on your RMA form emailed to you. The shipment must be insured for its value. Residtronics Inc. will incur the shipping cost.
  • Residtronics Inc. must receive the returned defective product in its original new condition, in its original packaging, and with no missing parts.
  • A replacement will be shipped out to you upon Residtronics Inc. receiving the returned defective product.
  • No refunds are given for defective merchandise.

Damaged merchandise

  • Please check your merchandise upon receipt to make sure it is ok.
  • If the merchandise being delivered to you is damaged, you should refuse to receive delivery, and complete our RMA form.
  • If the merchandise you received is damaged, please please complete our RMA form within 3 days of delivery to arrange for a replacement.
  • Please hold on to the product in its original packaging until further instructions from Residtronics Inc. (since product inspection by the shipper may be required).
  • A replacement will be shipped out to you upon Residtronics Inc. receiving the shippers acknowledgment of their responsibility for the damaged product.
  • No refunds are given for damaged merchandise.

 

contact us
Our Sales Department handles pre-purchase merchandise inquires, telephone orders and online purchases. You can reach a sales representative by phone at 1-877-5tronic, or 919-788-8707  Monday - Friday 10:00am to 4:00pm EST, or by email 24 hours a day at Sales@residtronics.com or by fax at 1-919-788-8758.